HOW MUCH DOES DELIVERY COST?
We offer Express Shipping at a flat rate of $10 per order.
WHAT PAYMENT METHODS DOES TRIANGL ACCEPT?
Currently we accept Credit Card Payments or Paypal. If you would like to arrange payment via another method, we are happy to try and assist your request!
Please contact us directly at email@example.com to arrange this.
IS IT SAFE TO PURCHASE ONLINE FROM THE EBOUTIQUE?
Absolutely! TRIANGL is based in Jersey CI, managed and run by Australians. Triangl uses GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures safe Internet transmission of your personal information. We do not store any credit card details nor do we share your personal information with any third party.
However, if you are still concerned with placing your order, please contact firstname.lastname@example.org and we will contact you regarding an alternative method to place your order!
HOW CAN I CHANGE OR CANCEL MY ORDER?
Unfortunately, we cannot make changes to your order once your order has been placed. If you need to make any changes to your shipping address or cancel your order, please contact us at email@example.com within 8 hours of placing your order. We will not be able to make any changes beyond that period.
WHEN WILL MY ORDER ARRIVE?
TRIANGL uses Fedex for all orders. We generally deliver all orders within 3-5 working days.
There may be the occasional delay due to Customs Clearance processes which are out of our control.
WHAT IF MY ORDER DOES NOT ARRIVE?
We deliver to the delivery address provided. If an incorrect address is provided or the customer refuses to pay duties, TRIANGL is not responsible for shipping costs, customs costs or cost of re-shipping merchandise. In these instances, the order will be returned to sender and the customer will be issued a refund for the order value, less a return postage charge of $20 and a $15 administration fee.
HOW CAN I TRACK MY ORDER?
Once your order is shipped, we will send you an email including a tracking number. If you have not received this email, please email firstname.lastname@example.org.
WHAT IS A PRE-ORDER ITEM? CAN I CANCEL MY PRE-ORDER?
A Pre-order item is one that you order before we have it in our inventory. You may cancel until the time your order has been processed. To cancel, please email us at email@example.com.
I ORDERED AN AVAILABLE SET WITH A PRE-ORDER, WILL THEY SHIP SEPARATELY?
We will ship your order once all items are available. If you wish to receive your available item before the pre-ordered one, please email us at firstname.lastname@example.org.
WILL I HAVE TO PAY ANY DUTIES AND TAXES ON TOP OF MY ORDER?
You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.
Please be aware that TRIANGL does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.
Since these fees are not computed nor applied to orders by TRIANGL, please contact your local customs office to find out more information if you are unsure of the charges.