WHAT IS THE RETURN POLICY?
Extended Returns - To accommodate for the holiday and gifting period, all orders placed from 26th November, 2020 will have until 8th January, 2021 to request an exchange or refund.
We accept exchanges and refunds on all our pieces within 14-days of purchase!
We only ask that the following requirements are met:
- Item/s must be in original condition with returns tag and hygiene seal remaining in place.
- Item/s must not have been worn, washed or altered in any way.
Unfortunately, we cannot accept any returns that do not meet above requirements.
Refunds will be issued excluding the original shipping and return label cost.
ARE RETURNS FREE?
The shipping cost incurred for returning item/s to Triangl for an exchange or refund are not covered nor reimbursed by us.
DO I NEED TO RETURN THE WHOLE SET?
If you are exchanging: you only need to return the piece/s you wish to exchange.
If refunding: the full set must be returned (top and bottom).
We cannot issue refunds for a partial return of a top or bottom
HOW DO I ORGANISE A RETURN?
To initiate a return, simply email us at email@example.com using the e-mail address used to order the bikini
(Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.)
Once the items have been received, we will send your new piece/s out or you will receive your refund (item price excluding original shipping cost).
Triangl cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.
WHERE DO I SEND MY RETURN TO?
We have a warehouse based in the Australia, specifically chosen to facilitate all of our Returns.
We will provide you with the full address when we allocate your Returns Authorisation number to you!
Items returned without a valid RETURNS AUTHORISATION # will be returned to sender and will not be processed.
HOW LONG DOES IT TAKE FOR MY REFUND TO BE PROCESSED?
We try and process returns as quickly as possible. If you are initiating a return, we try our best to reply with your Returns Authorisation (RA) number within 24 hours.
If you are exchanging, we will send your new piece/s out, and email you a new tracking number within 1-2 business days.
If you are refunding, we will refund you through the same method you used to pay (Paypal or credit card) within 1-2 business days.
WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?
Whilst we hope this never happens, if you do receive damaged suit, or have a manufacturing fault occur, please contact us immediately at firstname.lastname@example.org